1. Who we are
VialVibes is operated by APEX Research, LLC (“we,” “us,” or “our”). This Privacy Policy describes how we handle personal information in connection with our research and education website. Contact: hello@asktrusthub.com.
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact information you provide by email or forms (for example, name, email address, and institutional affiliation).
- Communications you send to hello@asktrusthub.com or other addresses we publish.
- Technical data that may be collected automatically by hosting providers or analytics tools, such as IP address, browser type, device information, pages visited, and approximate location derived from IP.
- Local device storage used by our site (see Section 4).
We do not knowingly collect personal information from children under 18. Our products and site are intended for adult researchers and institutions only.
3. How we use information
- To respond to documentation and laboratory questions;
- To respond to CoA or lot documentation requests;
- To operate, maintain, and improve the website and research tools;
- To detect fraud, enforce our Terms of Use, and comply with legal obligations;
- To communicate about documentation requests, policy updates, or service-related notices.
We do not sell personal information as that term is commonly understood under U.S. state privacy laws.
4. Local storage
Certain features of this website store data in your browser using technologies such as localStorage. This may include:
- Preferences or tool settings (for example, calculator or combination-planner state);
- Other client-side data needed for site functionality.
This data remains on your device unless you clear your browser storage or we later implement a server-side account system. Clearing site data will remove saved preferences.
5. Cookies and similar technologies
Our site or hosting/CDN providers may use cookies or similar technologies for basic site operation, security, and performance. You can control cookies through your browser settings. Disabling cookies may affect some site features.
6. Sharing of information
We may share information with:
- Service providers who assist with hosting, email, or analytics, under appropriate confidentiality and use limitations;
- Professional advisors (legal, accounting) when reasonably necessary;
- Authorities when required by law, legal process, or to protect rights, safety, and compliance;
- Business transfers in connection with a merger, acquisition, or asset sale, subject to continued protection of personal information.
7. No payment collection
This website does not collect payment card numbers.
8. Data retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including correspondence records, legal compliance, dispute resolution, and enforcement of agreements—unless a longer period is required or permitted by law.
9. Security
We implement reasonable administrative and technical measures appropriate to the nature of our operations. No method of transmission or storage is completely secure; we cannot guarantee absolute security of information transmitted to or stored by us or our providers.
10. Your choices and rights
Depending on your location, you may have rights to request access, correction, deletion, or restriction of certain personal information, or to object to certain processing. To make a request, email hello@asktrusthub.com. We may need to verify your identity before responding.
You may also clear localStorage and cookies via your browser at any time.
11. International visitors
We operate in the United States. If you access our site from outside the U.S., your information may be processed in the United States or other countries where our service providers operate, which may have different data-protection rules than your country.
12. Changes to this policy
We may update this Privacy Policy periodically. The “Last updated” date at the top of this page reflects the latest revision. Material changes will be posted on this page.
13. Contact
- Privacy / research: hello@asktrusthub.com
VialVibes, operated by APEX Research, LLC · United States